Privacy Policy

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Effective Date: August 5, 2025

At ROOT — Where Habits Grow, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you engage with our services, including our website, mobile application, wellness programs, and other offerings.

We are committed to transparency and data protection — so you can focus on what really matters: nourishing meals, mindful movement, staying hydrated, and building habits that last.

1. Who We Are

ROOT is more than a wellness brand — it’s a commitment to slow, meaningful change. We blend traditional Indian wellness practices with modern science to help you build a healthier, happier life. Our programs focus on food, movement, hydration, breathwork, and mindfulness — and they’re designed to be simple, sustainable, and personalized.
When you grow with ROOT, your trust is sacred to us — and that includes how we handle your personal data.

2. Information We Collect

To provide you with our services, we may collect the following types of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Gender

  • Date of birth

  • Location (city/country)

b. Wellness & Lifestyle Data

  • Health goals (e.g., fitness, weight management, stress relief)

  • Dietary preferences and daily routines

  • Wellness inputs like hydration, sleep, meals, and activity

  • Feedback from assessments or consultations
    We collect health-related information only with your explicit consent.

c. Technical Information

  • Device information

  • IP address

  • Operating system and browser type

  • Referring URLs and time of access

d. Usage Information

  • Page visits

  • Time spent on the app or website

  • Feature engagement

  • Interaction with notifications and emails

e. Payment Information
We process payments through secure third-party providers like Razorpay or Stripe. We do not store your credit/debit card information on our servers.

3. How We Use Your Information

We use your information to:

  • Deliver personalized wellness programs

  • Track your progress and send relevant insights

  • Send reminders, motivation, and educational content

  • Provide customer support and respond to inquiries

  • Analyze trends and improve our services

  • Ensure technical performance and data security

  • Fulfill legal or compliance obligations
    We do not use your data for advertising without your permission, nor do we sell your information to third parties.

4. Legal Basis for Processing

We process your data based on:

  • Your consent

  • Contractual obligations (providing services you’ve requested)

  • Legitimate interests (e.g., service improvement)

  • Legal compliance
    You can withdraw your consent at any time by emailing us at support@growwithroot.com.

5. Sharing Your Information

We do not sell or rent your personal data.
We may share data with:

  • Trusted service providers (for hosting, analytics, customer support)

  • Certified wellness coaches or experts (with your permission)

  • Government authorities if required by law
    All third parties are bound by confidentiality and security obligations.

6. Cookies & Tracking

We use cookies and tracking tools to:

  • Improve your browsing experience

  • Analyze usage patterns

  • Remember your preferences
    You can disable cookies through your browser settings. However, this may affect your experience on our website or app.

7. Data Retention

We retain your data for as long as necessary to:

  • Provide ongoing services

  • Comply with legal obligations

  • Analyze platform performance
    When data is no longer required, it is anonymized or securely deleted.

8. Security

We implement strong security measures to protect your data, including:

  • SSL encryption

  • Role-based access control

  • Secure servers and cloud infrastructure

  • Routine audits and updates
    Despite our efforts, no system is completely secure. We encourage you to use strong passwords and log out after each session.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request data deletion

  • Restrict how your data is used

  • Object to certain types of processing

  • Withdraw consent at any time
    To exercise your rights, contact us at support@growwithroot.com.

10. Children’s Privacy

Our services are not intended for children under the age of 16 without parental consent. If we discover that a minor’s data has been collected without consent, we will delete it promptly.

11. Third-Party Links

Our platform may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

12. International Users

If you’re accessing ROOT from outside India, your data may be transferred to and processed in India or other countries. By using our services, you consent to this transfer.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised effective date. Continued use of ROOT implies your acceptance of any updates.

14. Contact Us

Have questions or concerns about your privacy?
We’re here to help.

ROOT — Where Habits Grow
Email: support@growwithroot.com
Phone: +91 9021337526
Address: Lodha Splendora, F-1201, Vivant building , GB road , Thane west , pincode- 400615
Effective Date: August 5, 2025
Subject Line: Privacy Policy Inquiry